At Desithrift, we want you to feel confident and satisfied with every purchase. Our products are carefully inspected before shipment, but if you are not entirely satisfied with your order, we are here to help.
You may request a return within 7 days of receiving your order. To be eligible, items must be:
For hygiene reasons, certain items such as customized products are non-returnable. Customers are responsible for the return shipping costs unless the item received was defective or incorrect.
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 7–10 business days, and a credit will automatically be applied to your original method of payment. Please note that original shipping charges are non-refundable.
If you wish to exchange an item for a different size, color, or style, please contact us at info@Desithrift.store within 7 days of delivery. Exchanges are subject to product availability. If the desired item is not available, we will process a refund instead.
In the unlikely event that you receive a damaged or wrong item, please email us immediately at info@Desithrift.store with:
We will arrange a replacement or a full refund at no additional cost to you.
To start a return, please follow these steps:
The following items cannot be returned:
If you have any questions about our Return and Refund Policy, please contact us at:
Desithrift
Islamabad, Pakistan
Email: info@Desithrift.store
Phone: +92 300 1234567